Question 1

How does Nomady work?

Accepted Answer

With us, hosts share their most beautiful natural spots and accommodation with travelers. We create a connection and promote sustainable and local tourism that benefits everyone.

Our mission is to bring hosts and campers together as easily as possible. To achieve this, we are constantly striving to improve the quality and functions of the website. The entire booking and payment process is handled by Nomady. We also do marketing, media work, build partnerships and of course we are your point of contact for problems and questions.

We dream of a platform for the whole of Europe on which hosts can present their nature-related offers to travelers.

Question 2

Nomady app

Accepted Answer

Our free app is ideal for mobile use. Respond flexibly to requests and chat messages. You can find the app in your app store under "Nomady.camp" or you can use the following links: Apple: [here]()Android: [here]()

Question 3

Who can become a host?

Accepted Answer

Nomady enables you as a private individual or as a company to rent out your offer in nature. Associations, cooperatives or communities are also very welcome. In principle, all landowners who enjoy visiting are welcome.

Question 4

What offers can I rent out with Nomady?

Accepted Answer

At Nomady, we distinguish between two main categories of offers: "Camping" and "Accommodation". In the "Camping" category, you will find idyllic places in the countryside for a tent, camper or motorhome. There is also the "Park Overnight" category. This is aimed at existing areas that are less close to nature, but are intended for safe and legal overnight stays. In the "Accommodation" category, we offer huts, glamping and shelters, such as alpine huts, tiny houses, converted trailers or yurts. If you have an idyllic natural spot or a beautiful accommodation, you can create a profile for free and create as many offers as you like.

Question 5

Where should such a camp be?

Accepted Answer

Nomady stands for camping in nature, away from the tourist crowds. Your nature pitch or accommodation should be in a beautiful, natural setting and offer space for relaxation (except Park Overnight). We are thinking of a great view, an idyllic location or proximity to a body of water (stream, river or lake). In the surrounding area there are opportunities for nature-related activities such as hiking, wildlife watching, biking, fishing, mushroom picking, etc. Not all criteria can always be met, and that's a good thing. After all, we are interested in a wide range of sleeping opportunities in nature.

Question 6

What infrastructure does the camp need?

Accepted Answer

We leave the equipment of your camp to you as the host. The important thing is that campers can clearly see from your offer what facilities they can expect. A dream Nomady pitch has a fire pit, a table and bench for eating outside and, if possible, firewood. A toilet and drinking water right next to the camp or within walking distance are also useful.

Question 7

Are there any requirements for me?

Accepted Answer

We try to keep your workload as low as possible: You manage your bookings and your calendar, are the contact person for your guests and maintain your camp on site and on our platform. Ideally, you should check your bookings daily. Our app can help you to stay up to date at all times. You decide for yourself how intensive the personal support for your guests on site is. Over time, you'll notice who needs how much attention anyway.

As a host, you also become part of our community. In doing so, you commit to our Nomady Pact. Its intention is to treat nature and people with respect and care. We see ourselves as a team that creates a wonderful offer through an appreciative division of labor.

Question 8

How does Nomady ensure quality?

Accepted Answer

We check all advertisements before they are published online. We want to offer a high quality at Nomady and therefore reserve the right to reject an offer if it is of poor quality, to demand an improvement or even to delete it. We will of course communicate this and are always open to discussion.

Question 9

What will it cost me?

Accepted Answer

Creating a Nomady offer is free of charge. Nomady only earns money when the offer is booked. Depending on the amount of the booking, a service fee of between 10% and 15% will be charged. For bookings up to 125 EUR/CHF it is 15%. After that, the fee rate decreases in two steps and reaches 10% for amounts of 250 EUR/CHF.

Booking amount/service fee: up to125.00 CHF/EUR = 15% up to 250.00 CHF/EUR = 12.5% from 250.00 CHF/EUR = 10%

Question 10

Are there any other costs?

Accepted Answer

The service fee of 10-15% covers all costs. Included are the credit card fees of 2-4%. This means that all costs within the booking are covered and you do not have to make any payments to Nomady.

Question 11

What do I need to invest?

Accepted Answer

It all depends on what your nature site or hut already offers. Our experience so far has shown that a few investments, such as a fire pit, a table with bench or a composting toilet, are worthwhile at the beginning. This increases the attractiveness of your offer and the willingness of campers to pay. It's worth it. We will be happy to advise you. We recommend that you signpost the way to the camp and the camp on site. This will make your guests feel welcome and give them a good first impression of your camp. As a host, we offer you high-quality metal signs. You can obtain the signs from us at cost price. You can find more information here .

Question 12

How much money can I earn?

Accepted Answer

In addition to many other benefits, you can build up an interesting income as a host. The income varies greatly depending on the offer and region. You can build up a small side income of up to CHF/EUR 2,000 per month. The income from your guests will be transferred to your settlement account after the end of their stay.

Question 13

Who defines the price of my offer?

Accepted Answer

You define the price yourself. You enter it manually in your offer and can adjust it at any time. You have the option of pricing different age groups individually, assigning a price to additional services and charging tourist tax if necessary. All of this is illustrated in an example when you create your offer under "Prices".

Question 14

How high should the price for my offer be?

Accepted Answer

Take a look at the offers of other hosts and compare them. This will give you an initial idea. Then set a price and observe the booking behavior of the campers. Demand will clearly show you whether the price is too high or too low. You can adjust the price at any time for future bookings. When checking your offer, we will also take a look at the price and advise you.

By making small investments in equipment and good images, you can increase the attractiveness and willingness to pay of your guests and thus charge slightly higher prices.

As a final tip, it is advisable to secure the first positive bookings at the beginning by offering a very attractive price. As described, the price can be adjusted at any time with just a few clicks.

Question 15

Do I have to pay visitor's tax?

Accepted Answer

Each municipality regulates individually whether you have to pay tourist taxes and how high they are. Not every municipality levies such taxes to promote tourism. They are mainly to be found in tourist areas.

Please contact your municipality or the local tourism organization for more information. Tourist taxes are part of your income. So include them in your base price. You are obliged to register yourself.

Question 16

Can I charge a cleaning fee?

Accepted Answer

Yes, if you offer an offer in the "Accommodation" category. You have the option of setting a one-off cleaning fee.

Question 17

Can I charge the electricity costs directly in the booking?

Accepted Answer

Yes, under "Equipment" you have a choice of different billing methods for charging the additional electricity costs.

Question 18

Can I charge the firewood directly in the booking?

Accepted Answer

Yes, under "Equipment" you have the choice of different billing methods for the firewood you provide.

Question 19

How does the payment process work?

Accepted Answer

We take care of all payment transactions. This is guaranteed by Stripe and successful bookings are paid out directly to the IBAN you provide.

As the host, you provide us with your bank details once. 2 days after the guest's camping stay, the amount, minus the Nomady service fees, will be transferred to your account.

You can change the bank details in your profile at any time.

Question 20

What does Nomady do with the income from the service fee?

Accepted Answer

Nomady charges a service fee to the host and the camper when a booking is made. This helps us to survive as a company and to continue to connect you as a host with campers. We invest the fees mainly in the following areas:

Community support: Your concerns are our concerns. We want to support you when needed. We offer the same service to campers. We keep personal support high. You can contact us at any time!

Marketing: We know how important it is for you as a host to get enough bookings. We support you in achieving your goals by investing heavily in guest marketing. Among other things, we maintain our social media channels, produce content for our blog and book advertising space.

Product development: Developers, designers and product managers work in the background to ensure that our platform runs smoothly. We continue to develop the website, add new functions and fix problems. The user-friendliness of the website is crucial to the success of our platform and your offer.

Cooperation: As always in life, we are stronger together. With this in mind, we use our resources for target-oriented cooperation with a wide range of partners from the industry. This will attract new travelers as well as new hosts.

Question 21

Why am I being asked to prove my identity?

Accepted Answer

Nomady works with the payment provider Stripe. For security reasons, Stripe must verify your identity for payment transactions. Every host or camper must go through the identification process once. This data is stored.

Question 22

Can I take out insurance?

Accepted Answer

Nomady does not offer its own insurance. All insurances are therefore the sole responsibility of the users. Nomady recommends that all users (hosts and campers) take out comprehensive insurance cover. We are working on a suitable Nomady insurance solution. We will communicate this as soon as we are ready.

Question 23

Can I take out insurance?

Accepted Answer

Nomady does not currently offer its own insurance. All insurances are therefore the sole responsibility of the users. Nomady recommends that all users (hosts and campers) take out comprehensive insurance cover. We are working on a suitable Nomady insurance solution. We will communicate this as soon as we are ready.

Question 24

Is it even legally permitted to rent out a camp?

Accepted Answer

The legal situation in Europe regarding camping on private land differs from country to country, from region to region and even from municipality to municipality.

As a host, you are always responsible for complying with the legal framework of your municipality. Camping on private land is still in its infancy. It is therefore possible that you will not find clear regulations in your country, region or municipality.

In practice, we often find that the municipality has a very positive attitude towards Nomady. Especially if no structural measures are necessary and you as the host take care of peace and order, in most cases nothing stands in the way of a Nomady offer. We are happy to help you with any questions. Simply write to us at hello@nomady.camp and we will be happy to call you to discuss the first steps.

Question 25

Can I edit the calendar myself and lock data?

Accepted Answer

In your host menu you will find the item "Your calendar". In the calendar overview, you can see on which days travelers have booked your accommodation spots. You can also edit the availability of your spots and, for example, block a period for new bookings or set a different number of places by dragging over several days or clicking on individual days. Above the calendar on the left, you can switch between your camps or select all of them. At the top right, you have the option of creating an iCal link. This allows you to forward entries from Nomady to a calendar of your choice.

Question 26

How does a booking work?

Accepted Answer

The camper books your offer on Nomady.camp or in the app. Depending on the booking option, they can book directly or only after you have confirmed their booking. Nomady distinguishes between "booking request" and "direct booking". We'll tell you more about these booking options in a moment.

To minimize your effort and protect your privacy, the camper cannot contact you before booking.

They will only be able to write to you via our platform when they make a booking request. They will also receive access to further private information with the booking confirmation. This includes the exact location of the camp, your telephone number and information on how to get there, handing over the keys or arrival time.

Question 27

What does the booking option "Booking request" mean?

Accepted Answer

"Booking request" means that the camper first sends you a booking request during the booking process. As the host, you can then decide whether to accept or decline the booking. It is your right to reject booking requests. Write to the camper explaining why you have rejected their request.

If you decide to accept the booking request, you should make sure that there is only a short time between the booking request and your response (acceptance or rejection). The camper naturally wants to know as soon as possible whether they can camp with you. You only have 48 hours to respond to the request.

Please note that many travelers travel spontaneously and therefore select the "direct booking" filter. If you want more bookings, you should therefore work with the direct booking.

Question 28

What does the booking option "direct booking" mean?

Accepted Answer

With a "direct booking", a camper can book your offer immediately, provided the desired date is free in the calendar. A manual confirmation from you is not necessary, nor is it possible. The booking is definite. Cancellation is only possible in the form of a withdrawal.

The "direct booking" option is very popular with campers, as it allows them to book their adventure very spontaneously. For you as a host, however, this means that guests can also arrive at very short notice. Your camp should therefore be ready.

Question 29

I receive too many messages and questions! How can I stop this?

Accepted Answer

The better and more complete your description of the offer is, the fewer questions you will receive as a host. You should collect repetitive questions about your offer and mention them in the offer description or in the private information for the camper, which will only be communicated after the successful booking.

Question 30

How can I communicate with a camper?

Accepted Answer

As soon as a booking request or direct booking has been made, you can communicate with the camper in the corresponding booking. You will find the list of bookings in the menu item "My bookings". The camper will find your cell phone number in the booking details. We recommend that you communicate with the camper via our platform.

You can easily manage notifications for chat messages, booking reminders, reviews, offers and tips. To do this, go to "Your personal data" and then "Notifications" and switch them on or off as you wish.

Question 31

How do I manage my bookings?

Accepted Answer

In the header of the page under Host menu you will find the item "Bookings by guests". There you will find all future and past bookings. A conversation history is opened for each booking. You can use the available filter functions to sort the bookings according to their currentness and status. This ensures a better overview.

Under "Your calendar" you will also find an overview of all booking days and have the option of managing your availability. You can also add this calendar to a calendar of your choice (via iCal link).

Question 32

How does the arrival of guests work?

Accepted Answer

In your offer profile, under "Rules", you determine how you want your guests to arrive. You can choose between the two options "With welcome" or "Self check-in":

With the "With welcome" option, the camp is handed over by the host. With this option, you should define a handover time with your campers after booking. Either you write the preferred arrival time directly in the private information for the camper, under "Location\|Contact", or you ask the camper about their preferences.

With "Self Check-in" there is not necessarily a personal greeting. You allow your guest to drive directly to the camp. The important thing with this option is that the guest knows exactly where they can camp and where to find everything else thanks to your booking details and the signs on site.

Question 33

What cancelation options are available?

Accepted Answer

There are six cancellation options

Super Flex: Campers have the option to cancel at check-in time on the date of arrival and receive a full refund of the booking amount minus the service fee. The check-in time on the arrival date is decisive for the calculation of the deadline.

Flex: Campers have the option of canceling up to 24 hours before arrival and will be refunded the full booking amount minus the service fee. The check-in time on the date of arrival (minus 24 hours) is decisive for the calculation of the deadline.

Easy: Campers have the option of canceling up to 3 days before arrival and will receive a full refund of the booking amount minus the service fee. The check-in time on the date of arrival (minus three calendar days) is decisive for the calculation of the deadline.

Medium: Campers have the option of canceling up to 10 days before arrival and will receive a full refund of the booking amount minus the service fee. The check-in time on the arrival date is decisive for the calculation of the deadline (minus ten calendar days).

Strict: Campers have the option of canceling up to 30 days before arrival and will receive a full refund of the booking amount minus the service fee. The check-in time on the date of arrival (minus thirty calendar days) is decisive for the calculation of the deadline.

None: Campers do not have the option to cancel. The entire booking amount including the service fee will be charged, even if the camp is not used during the booked period. A refund is excluded.

Question 34

What happens if a camper cancels?

Accepted Answer

In this case, you will receive a message in the "Bookings" section. The date will automatically be released again so that other campers can book. Your choice in the cancellation conditions determines the conditions under which the camper can cancel.

Question 35

As a host, can I cancel a confirmed booking?

Accepted Answer

This function is not yet available. In this case, please contact our customer service.

Question 36

I don't want to offer my camp in winter. How do I do that?

Accepted Answer

You can simply block the dates in the calendar on which your offer cannot be booked. We do not recommend that you close the offer (by clicking on the three dots next to the respective offer under "Your offers"). This would also prevent bookings for the upcoming spring and summer.

Question 37

Who can rate?

Accepted Answer

Nomady allows campers and hosts to leave reviews. Good reviews help you to market your offer better. You can also use the rating about campers to get an idea of the potential guest. Your rating helps campers and future hosts.

Question 38

How can I submit a rating?

Accepted Answer

Submitting a rating is voluntary and does not happen automatically.

The process works as follows: After the stay, both parties are asked to write a review. In the first week after the stay, you will only be able to view the other person's rating if you also write a rating. After one week, mutual but also one-sided reviews become public.

Question 39

I have received a review that I don't think is correct. Can I delete it?

Accepted Answer

The rating function is very helpful in providing a transparent picture of the camper, host and camp. We rely on respectful and truthful treatment in accordance with our Nomady Pact.

For the sake of transparency, neither campers nor hosts can change or delete their reviews. However, if a review is incorrect or offensive, please contact us and we will decide how to deal with it.

Question 40

What if I have had a bad experience with a camper?

Accepted Answer

We are sorry that you have had a bad experience. In order to keep the reviews truthful and transparent, both positive and negative feedback are justified. Please describe your experience constructively, factually, truthfully and in a respectful tone. Please seek a conversation with the camper and describe what you did not like. Please contact us if a public review is not appropriate.

Question 41

How do I create an offer on Nomady?

Accepted Answer

In the header area of our website, you will find the "Become a host" option at the top left between "Info" and "Your Nomady/Register". Here you will be guided step by step through the offer creation process. It takes about 30 minutes. Don't worry, it's very simple and self-explanatory. In addition, your offer will not go online straight away, but will first be viewed by us. At this stage, only you and we can see the offer. So you can try it out and fiddle around. Your data will be saved on every page (if you click on "Save" at the bottom of the page). This allows you to spread the creation of your offer over several days.

Creating an offer is free of charge. You can also delete your offer and your contact details at any time. We do not have any contract terms or notice periods.

Do you need help creating your quote? We are happy to help, just write to us at hello@nomady.camp.

Question 42

Can I still make adjustments after my camp has been published?

Accepted Answer

Yes, you can make changes at any time under "Edit offer" in "My offers". We even ask you to keep your offer up to date at all times. The quality and accuracy of the offers is very important to us.

Question 43

How many offers can I post?

Accepted Answer

We leave that up to you. We recommend starting with one or two offers and growing slowly. You can offer both "camping" and "accommodation".

If your nature site offers enough space for several groups of guests, you can enter the number of pitches in your offer accordingly. Your nature site can then be booked multiple times. However, the pitches must be practically identical and have the same facilities. Otherwise we ask you to create two offers with different names. Please also note that the maximum number of people, which you can also define, refers to one pitch. This means that this number (max. number of people) is always a multiplier of the number of places in an offer.

Question 44

What should I call my offer?

Accepted Answer

You want the name of your offer to set you apart from other offers. It should therefore be unique, attractive, short and easy to remember. For example, include the name of the place, river or mountain. Is there something special that can be seen or experienced from there? What was the place called by your ancestors? Be creative! And don't forget, brevity is the spice of life!

Question 45

What should be in the description of my advertisement?

Accepted Answer

The description of your offer is the heart of your offer. It should make it clear to guests what they can expect.

What is special about your spot? What are the surroundings like? What can you see from the camp? What do I need to be prepared for? What are the distances to the infrastructure?

Please refrain from including e-mail addresses, telephone numbers and links to websites.

You can go into more detail under "Facilities". So make sure that the description primarily whets your appetite for more.

Question 46

What do I have to consider with the photos?

Accepted Answer

With more and more offers on the platform, the first impression is becoming increasingly important. Good pictures help to present and market your camp better.

Make sure you have good lighting conditions and use a good camera. A cell phone camera with good resolution is also possible. Give the campers an overview. Make it clear with your pictures where the tent, bus or camper can be placed and you should also be able to answer questions about the surroundings, landscape and facilities. Photograph the site from a wide variety of perspectives.

Take pictures from a distance, capture the immediate surroundings. Take pictures of the fireplace, table and bench, toilet. Start your picture gallery with a meaningful and attractive cover photo.

Tip: Ask your first guests if you can take a few pictures of the "real" camping situation.

Here you will find a checklist and a few additional tips for the perfect camp pictures. Camping with the eye (PDF)

Tip: Picture descriptions help the guest to follow your usual eye and get a good overview.

Question 47

What about campfires?

Accepted Answer

Our campers love to make their own campfire. They are often denied this opportunity on normal campsites. Unfortunately, entire regions are increasingly having to ban fires due to periods of drought. In such cases, we ask you to make your guests aware of this. As responsible campers, they will understand.

Question 48

Is firewood included in the price or should it be sold separately?

Accepted Answer

The decision is up to you. If you are unsure, we recommend including the firewood in the rental price as a first step. The experience of the first guests will show how much wood is actually needed.

Question 49

What about electricity?

Accepted Answer

Many campers are self-sufficient. The option to use electricity, whether for small appliances or the van, is still very popular. You can decide here what you want to offer and at what price.

Question 50

Am I obliged to offer drinking water?

Accepted Answer

No, drinking water or running water is not mandatory, but very welcome. A water source can be a well, a tap at the barn or a stream with drinkable water.

Please describe in the offer where the nearest well is or where else fresh water can be obtained if there is no direct access to water. In this case, some hosts offer a small water canister to borrow.

Campers usually have to wash their dishes at some point during their stay. It is of course practical if there is also a storage area or a tub for this at the water source.

Question 51

What about the waste?

Accepted Answer

As the host, you decide whether the campers should dispose of the waste on site or whether they should take the waste with them and dispose of it themselves.

In our Nomady Pact, we clearly state that the campers leave your site as they found it.

Our experience so far has shown that a waste bag that you provide and can be handed in at the end is very much appreciated.

Question 52

Do I have to offer a toilet?

Accepted Answer

A toilet close to the camp greatly enhances the campsite and is often requested by campers. They appreciate it and are prepared to pay more for such pitches.

The WC can be located near the courtyard/main house. A walking distance of 200m, for example, is perfectly acceptable. Our experience shows that people are happy to take a walk to the toilet if the pitch is idyllic.

If no toilet is available and the distance is too far, we recommend building or buying a composting toilet. These can be very cost-effective solutions. We will be happy to advise you.

Question 53

What about showers?

Accepted Answer

Being able to freshen up for the next adventure is a clear upgrade and is a good reason for many campers to pay a little more. Whether you want to offer an outdoor shower or access to a regular shower, you are welcome to include this in the price.

Question 54

Do I need signage on site?

Accepted Answer

We recommend that you signpost the way to the camp and the camp itself. This will make your guests feel welcome and give them a good first impression. As a host, we offer you high-quality metal signs. You can obtain the signs from us at cost price. More information here .

Question 55

There is no exact address for my camp. What should I enter?

Accepted Answer

In this case, simply enter the coordinates. It is recommended to check the entry once. Especially in remote places, some directions are helpful for the traveler.

Question 56

Can I set my own camping rules?

Accepted Answer

All Nomady users, hosts and campers, are committed to the Nomady Pact. This pact is about a basic attitude, about respect for people and nature. Details are not regulated. You can set your own camping rules under "Rules". If they are particularly important to you, you can also send them to the camper again before they book. Or mention them in the booking details at the latest.

Question 57

How do I create the "Booking details"?

Accepted Answer

When creating your offer, you can fill in the following information under "Location \| Contact":

- The exact address of the camp
- Your telephone number
- Further information such as directions, registration, handover, additional telephone numbers etc.
- Map of the camp with marking of firewood, toilet, water point etc.

Campers will only receive this information after the booking has been confirmed.

Question 58

How can I increase my success?

Accepted Answer

There is no one-size-fits-all answer. But these points will help you:

1. Design and maintain your offer with care
2. Offer popular expansion features (e.g. a toilet)
3. Keep your offer and availability calendar up to date
4. Activate direct bookings
5. Quick and friendly response to booking requests or messages
6. Coherent offer profile with a simple and understandable description
7. High-quality and informative images
8. Many and up-to-date reviews
9. Advise guests on activities in the region and provide information material
10. Create additional offers such as bread service, products from the farm, etc.
11. Promote your offer and share the link to your Nomady offer on your own social media channels or, if available, on your own website.
12. Get in touch with us for a joint social media campaign.

Question 59

How do I change my e-mail address?

Accepted Answer

You can change your email address in "My account" under "Contact details".

Question 60

How do I delete my offer?

Accepted Answer

You can delete your profile at any time under "Your personal data" and then click on "Delete profile".

Question 61

Can I continue to use photos from Nomady?

Accepted Answer

No, images created by Nomady or a Nomady scout are only permitted on the Nomady.camp website. For any other use, please contact us and we will look at it together.

Question 62

Where can I see what's new at Nomady?

Accepted Answer

We have two different newsletters. One with specific topics for you as a host and one for our campers. You will receive the host newsletter automatically. It contains all important changes and innovations to our platform. It is our main tool for communicating with you. We also recommend that you subscribe to the campers' newsletter. This will keep you up to date there too.

Question 63

Want to know more about us?

Accepted Answer

Follow us on Instagram, Facebook or LinkedIn. Or simply get in touch with us!

Question 64

How does Nomady ensure that the hosts actually exist?

Accepted Answer

Nomady has high quality standards for its camps. That's why we will contact you personally as a host to make sure that you are the person who belongs to the profile. Don't worry, we won't pester you with questions.

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